Your privacy is very important to us. A SEARA S.A (“SEARA”) values you and is committed to protecting the security and privacy of your data.
What personal data we collect;
How and why we use it;
To whom we disclose it; and
How we protect your privacy when you use our services or visit our platforms.
First, it is important to bring information about the personal data of minors. We have to be very careful with this personal data, so, only individuals over 18 (eighteen) years of age are authorized to use the SEARA website, agreeing and consenting to this condition. By agreeing to this Policy, you give us a full and unquestionable understanding of it and all other details informed below. If you are a minor, we ask that you make any use of the SEARA website under the supervision of your legal representatives and always entering personal data of persons of age.
SEARA is a multinational company recognized as one of the global leaders in the food industry, whose mission is to follow its values and provide a portfolio of diversified products.
With that in mind, SEARA, through its website https://SEARA.com.br/, brings a little of its history, its mission, values, its business, its corporate structure, among other information, so that you know the company.
In the context of SEARA' website, it will be necessary to collect some personal data for a better browsing experience on the website. Thus, we use your personal data in several different ways, depending on each specific situation.
The tables below describe this in detail, showing what we do, and why we do it.
(a) Collection of your personal data, such as full name, phone number and e-mail, and other necessary for the purposes.
What we do?
Why do we do this?
Identify you when you visit our website or contact us.
Legally, we must do this.
(b) Your contact history with us
What you told us when you came to us - for example, by email, social media or private message, for any information, complaints, eulogies, among others. If you contact us by phone, we also record the call to our customer service center.
What we do?
Why do we do this?
Record or monitor phone calls made to customer service
Offer better service and perform quality controls.
(c) Expanding the Relationship with SEARA
You can choose not to provide any of the data required above; however, for the performance of navigation on the website and some basic services that SEARA may offer, certain information will be required for you to fully use all the features of SEARA' website, so that we can maintain the best relationship with you.
SEARA may process your personal data, always in the form of the relevant Legislation, for the purposes of compliance with specific laws or regulations, in judicial or administrative proceedings, at the request of a Judge or competent administrative public body and other cases provided for in the General Data Protection Law and / or Regulations on the subject. Whenever there is a complaint, a specific procedure, SEARA must comply with and maintain the legal criteria of non-disclosure and confidentiality, either before third parties or before the data owners themselves, except only for the judicial or administrative body or specific jurisdiction of the incidental case.
We do not sell or exchange your personal data with third parties, but we share it with others as an essential part of the ability to provide our services to you. These may be other companies of the group, service providers or business partners. We are all committed to keeping your information safe.
SEARA may also share your personal data in order to comply with the current legislation, for tax and / or consumption law purposes and to cooperate with the competent authorities.
All personal data is stored on servers located in Brazil and in some cases, in the United States of America. In the future, SEARA may relocate and store these servers in any other country that complies with the privacy legislation, in order to have a backup or support, always keeping them under our supervision and safely.
We will keep your information as long as you have a relationship with SEARA and for as long as necessary to comply with our legal requirements. The period during which the data is stored varies according to the purpose for which it was collected if there is no specific legal requirement.
We protect your personal data from all types of threats: destruction, loss, alteration, unauthorized disclosure or access. SEARA protects your Personal Data in accordance with the security and confidentiality standards and procedures established by Brazilian law.
As your rights, you can request, at all times:
Information about how your personal data is being used;
Access the personal data we hold about you;
Request the correction of inaccurate, incomplete or outdated personal data that we keep about you;
Request incidental anonymization, blocking or elimination of unnecessary, excessive, or non-compliant data, always taking into account the exceptions regarding the maintenance of the data necessary for the purposes of legal compliance by SEARA;
Data portability to another service or product provider;
Information about the possibility of not providing consent on the consequences of the denial;
Revoke the consent; and
Information about the sharing of your data with public and private entities;
Any request must be made through an application, containing a copy of your personal identification, number of ID card, Driver's License, Passport or Professional Identifications, accessing the website: https://SEARA.com.br/contato/portal-de-privacidade/
Consider that, when accessing the website, SEARA automatically receives information about you through cookies, web beacons, your browser and operating system, about the websites accessed, the links and the terminal's IP address. SEARA uses the information collected mainly to improve your experience regarding the website navigation.
"Cookies" are text files that are automatically downloaded and stored on the device used, while you browse a specific page or internet portal, which allow storing a certain amount of data about your activities on the internet. Cookies are used to know the interests, behavior, and demographics of the website Users (Visitors or not), in order to better understand their needs and interests, thus offering a better service or providing related information.
When you register with the Digital Platform by creating a specific access account, we ask you to create a username and password. If you lose control over your account or password of access to the Digital Platform, you may lose control over your personal data. Therefore, if for any reason your password is compromised, immediately change it, modifying the registration data provided to SEARA.
Consider that when entering information in public areas of the Digital Platform, it will be available to other Users and the general public. SEARA cannot control what these people do with the information. Please remember this and be careful with the information you decide to disclose.
The person responsible for the database in Brazil is SEARA S/A, duly registered with the CNPJ / MF under number 02.916.265 / 0001-60, headquartered at Avenida Marginal Direita do Tietê, 500, Vila Jaguará, São Paulo, Brazil.